FAQ

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Track Your Order
Click HERE to sign in to your account so that you can track your order and view your order status. If you ordered as a guest and you do not yet have an ...
Tue, 29 Mar, 2022 at 2:07 PM
How do I buy from Bonzi?
Browse our extensive range of products. Select the colour/size/type and click the ‘Add to Cart’ button Once you have finalised your selection you ca...
Sun, 6 Mar, 2022 at 11:44 AM
What are your shipping details?
- Delivery fee is R60 however, we offer FREE DELIVERY when your order value is over R600.  - Door courier delivery to all locations. If the courier is unab...
Thu, 17 Mar, 2022 at 10:30 AM
How long will it take?
Transit time takes 7 - 15 working days.
Sat, 5 Mar, 2022 at 12:12 PM
What is your return policy?
- We offer store credit, refund, exchange.  - your return/exchange window is 7 days for unworn or unused, with tags, and in its original packaging except f...
Sat, 5 Mar, 2022 at 12:10 PM
Do you offer promotions?
We do! Follow us on Instagram on Instagram to get notified. We typically give promotions during the summer of Black Friday and Cyber Monday.
Sat, 5 Mar, 2022 at 12:09 PM
Are my details secure?
Yes! All the information we ask for when you place your order is essential for us to process your order and keep you up to date on the latest offers availab...
Sat, 5 Mar, 2022 at 12:13 PM
What is your whatsapp number?
We have a WhatsApp only number. We can be reached here on WhatsApp https://wa.me/message/TFYO2T2Z7O6AA1
Sat, 5 Mar, 2022 at 1:57 PM
Are your fragrances parallel imports/imitations or knock-offs?
No, Our fragrances are 100% authentic fragrances. You won't find parallel imports, knockoffs or imitations here.
Tue, 15 Mar, 2022 at 1:00 PM
Where are you based?
We are based in Umhlanga, Durban.
Sat, 5 Mar, 2022 at 2:00 PM